Customer service is not just about getting products from us to you. We want our customers to feel good from the moment they choose to shop with us to the moment they open their parcel. We are proud to be supporting our community by sharing 5% of every sale with our four charities. Shopping with us makes a difference and helps those who help others every day.
Your feedback is always welcomed. We encourage you to let us know what makes you happy and what we need to do to improve our service and offers.
What Our Customers Are Saying:
"Thank you for your wonderful service. We received our order in the mail with your lovely card and it really made our day". Marina & Lee, Central Coast
"The order arrived on time and our little dog loves her new walking harness. Thank you for your service and your outstanding products. I look forward to doing business with you again". Wallace, Cootamundra
"A quick note to let you know that I really love the hand made soaps! They smell incredible and I am going to buy some more to keep on hand as gifts. I was really surprised to find your lovely hand written message, what great service. Thanks again" Georgia, Bexley
"I love the idea of you giving part of my purchase to Quest for Life. Petrea has helped me personally in my life and it is wonderful that I can support her too by shopping online. My items arrived quickly and loved the careful wrapping, thoughtful card and kind words. I will return again" Kristina, Bentleigh Vic
"Thank you so much for accommodating my requests. Have to say, your customer service has been simple outstanding, and wonderfully refreshing!" Maggie, Beverly, South Australia
"I've had a few dissapointing shopping experiences online but your service was exceptional, quick and friendly. Thank you so much for the beautiful card and message too, it was a nice touch!" Leah, Padstow, New South Wales
"I was very surprised at how quickly you dealt with my enquiry and went out of your way to refund my purchase, even though I made the mistake! I thank you for your flexibility and understanding that mistakes do happen. I will definately be recommending you and be back again. It is hard to find online stores with fast, personal service" Leonie, WA
"As mother of a globetrotting and backpacking daughter of 22 years old, you sometimes long to be near and hug, but if your daughter is almost 17.000 kms away in Australia, this is not the option. I thought on Valentine's day would be a nice day to send her a gift althought it was ordered on short notice! I found 'Pass it Forward Gifts' who giftwrapped my package, Wrote my message to my daughter and even sent it by express mail at no extra charges. They made sure she received it on the day! My compliments!" Cornelia Plazier, the Netherlands