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Delivery

Online shopping is perfect for gift-giving, as your gift can be sent directly to the person, wherever they may live. To do this, simply specify a different delivery address from your billing address when you checkout. If you would like us to add a personal message to the complimentary Pass it Forward greeting card, please specify this upon checkout and we will include it for you.

Pass it Forward Gifts delivers Australia wide and to selected international countries including the United States, United Kingdom, Hong Kong, Singapore, Sweden and Hong Kong. Our postage fees are calculated according to the weight of your parcel and location plus a packaging and handling fee is added to the final amount. All international orders are sent via registered post including insurance + signature on arrival.

All items are sent via e-parcel post with signature on arrival to protect your delivery. You can also choose a registered service for an additional charge to insure your purchase. For bulky or unusual orders we use a courier service.

Most orders will be despatched within 1-2 working days from Sydney. When items are in stock, the estimated delivery times after an order is placed and payment is processed are:

- Between 3 - 5 working days for metropolitan Sydney, Melbourne, Brisbane, Canberra and Adelaide.

- Between 6 - 9 working days for all of Western Australia, Tasmania and regional areas of all states.

- Between 14 - 21 days for international orders.

Please allow up to 10 working days for out of stock or back order items. We will notify you immediately with an expected delivery date. You can then decide whether you are happy to wait for the item or would prefer an alternative product or refund.

Please contact us as soon as possible if your order is late, incorrect or damaged. Be sure to quote your order number, order date and delivery address. Replacement items will be sent according to our discretion, following investigations with Australia Post.

We take every care to deliver your parcel safely through the e-parcel tracking system but do not accept liability for any loss or damage arising from items being lost, stolen or damaged after delivery has been confirmed to the specified address.