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Terms and Conditions

Pass it Forward Gifts Terms and Conditions


Safe Online Shopping

Welcome to the Pass it Forward Gifts website and online shop. Our Terms and Conditions govern your use of our site and outline your rights and responsibilities. It is important you review these Terms and Conditions as your use of this web site constitutes your agreement to abide and be bound by these guidelines.

Pass it Forward Gifts reserves the right to add, delete or change these Terms and Conditions from time to time and without notice.

Stay Informed

From time to time, we would like to email you product/special offers and customer alerts that we believe may be of interest. You will be asked to opt-in and subscribe to our email newsletters mailing list (which includes special offers, competitions, new product arrival alerts and other communication related to our services or the products that we offer).

We respect your right not to receive these communications and will provide a clear link for you to voluntarily unsubscribe from future promotional contact. Once you have unsubscribed, we will remove your name from our mailing list, unless you choose to re-subscribe at a later date.

You may unsubscribe from any mailing list and we will act on your wish quickly. You can also email us at news@passitforwardgiftscom.au. Please include the message 'unsubscribe from mailing list' in the subject headline for prompt removal.

Safe Online Shopping with PayPal

We currently accept and process all payments through the PayPal payment system. It is a quick, convenient and a very secure way of sending and receiving funds online. You can pay with funds in your PayPal account, bank account, credit and debit cards.

To protect your privacy and financial information, PayPal does not share your financial information such as credit card number or bank account details. Just sign-in to your existing PayPal account, or if you do not have one, pay with your credit card or bank account details (these will be processed through the PayPal payment system).

Postage/shipping costs will be automatically added to your order at checkout (see delivery costs below). All prices include GST.

You will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check. A tax invoice will accompany every purchase and will be sent via email.

This service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. Before deciding to sign-up for or use the PayPal service you should consider the Product Disclosure Statement, available at http://www.paypal.com.au.

Delivery

Online shopping is perfect for gift-giving, as your gift can be sent directly to the person, wherever they may live. To do this, simply specify a different delivery address from your billing address when you check out. If you would like us to add a personal message to the complimentary Pass it Forward greeting card, please specify this on checkout and we will include it for you.

Pass it Forward Gifts delivers Australia wide and to selected international destinations (see deliver tab for details). Our postage fees are calculated using the Australia Post calculator and an additional packing & handling fee is added to the final amount, along with the Registered Post fee if chosen.

To protect your items and ensure that they are arrive safely, all parcels are sent via e-parcel post only which include a unique tracking code. Occasionally, we may use a courier service.

Please allow up to 15 working days for out-of-stock, back order or drop distributor deliveries. We will notify you immediately with an expected delivery date. You can then decide whether you are happy to wait for the item or would prefer an alternative product or refund.

Most orders will be despatched within 1-2 working days from Sydney. When items are in stock, the estimated delivery times after an order is placed and payment is processed are:

- Between 3 - 5 working days for metropolitan Sydney, Melbourne, Brisbane, Canberra and Adelaide.

- Between 6 - 9 working days for all of Western Australia, Tasmania and regional areas of all states.

- Between 14 - 21 days for international orders.

Please allow up to 10 working days for out-of-stock or back order items. We will notify you immediately with an expected delivery date. You can then decide whether you are happy to wait for the item or would prefer an alternative product or refund.

Please contact us as soon as possible if your order is late, incorrect or damaged. Be sure to quote your order number, order date and delivery address. Replacement items will be sent according to our discretion, following investigations with Australia Post.

We take every care to deliver your parcel safely through the e-parcel tracking system but do not accept liability for any loss or damage arising from items being lost, stolen or damaged after delivery has been confirmed to the specified address.

Returns Policy

If you are not happy with your purchase, you may return your item within 14 days of receipt for a 100% money back refund. Please read all product details carefully when making your purchasing decisions as this does not apply to ‘changed my mind’ purchases. Products must be returned in their original packaging, undamaged.

Creating an Account and Password

Creating an account gives you a handy feature that stores any items in your Shopping Cart should you need to log-off before finalising your order. When you return later you can continue adding items to your cart or delete any items. Your contact details will also be stored so that you do not need to re-enter these next time you login. You will already have an account if you have previously made a purchase with Pass it Forward Gifts.

If you cannot recall your password , click on the "Forgotten your password?" link and we will send you an email within about 15 minutes.

Privacy Policy

We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason. We respect your privacy and will only use your personal information for the purposes of processing your order and to communicate effectively with you.

This communication includes but is not limited to; emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations, etc

Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us for any individual. This website is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. We use third-party tracking services that use web beacons to track non-personally identifiable information about visitors to our site in the aggregate.

We reserve the right to modify this privacy statement at any time and you are encouraged to review it from time to time.

Copyright and Disclaimer

Copyright:
All content, including site design, text, graphics and images are the property of Pass it Forward Gifts and protected by copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer:
The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. We reserve the right to correct and amend inaccurate information, which is general in nature and not an endorsement of any particular product.

Blog:
If you use the blog application on this web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Pass it Forward Gifts is not responsible for the personally identifiable information you choose to submit in these forums.

Links to Other Sites:
The Pass it Forward Gifts web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each web site that collects personally identifiable information.

Free Gift Greeting Card

We value and appreciate our customers and would like to thank you with a complimentary Pass it Forward Gifts ‘For You’ themed greeting card each time you shop with us. You can keep this for yourself or add it to your gifts as an expression of kindness. You will also receive a matching envelope.

This greeting card is FREE and left blank inside to suit all occasions. If you are mailing your gift directly to somebody, we can write a personal message for you on the card. Just remember to include your message and your name/s on the comments box when you check out requesting this complimentary service.

Gift Vouchers

Gift Vouchers can be redeemed for any product available on our online shop www.passitforwardgifts.com.au/shop. Each voucher can be redeemed once only, using the unique code specified on the voucher. This will be sent to the person who purchased the gift voucher via email. It is the purchaser’s responsibility to pass on the voucher to the intended recipient, which must be redeemed online by the expiry date specified. This offer is transferable but cannot be used in conjunction with any other Pass it Forward Gifts offers.

Charity Donations

Pass it Forward Gift Donations:

Pass it Forward Gifts ABN 587 53005429 donates 5% of every purchase to the charity nominated by our customers on checkout. The four registered charitable organisations we support are:

  1. Quest for Life Foundation ABN 79 003 747 153
  2. Inala (a Rudolf Steiner Organisation) ABN 22 000 434 364
  3. Clothes Line Incorporated ABN 18 814 084 455
  4. Kids for Life ABN 23 182 441 100

The 5% contribution is calculated on each purchase price, pre-postage & handling, and will include every processed and approved transaction, regardless of the sales amount.

Funds will be donated to each charity by Pass it Forward Gifts every 3 months in line with our Traders Agreement. The number of donations will be clearly displayed on our website in the ‘HOME' (aggregated donations) and ‘CHARITIES' (individual donations) pages on http://www.passitforwardgifts.com.au/

These donations are being made voluntarily by Pass it Forward Gifts from their business account as a company donation in good faith. They will not be added to the customers final purchase price or invoice.

Personal Charity Donations:

Customers have the option of also donating to our supported charities by following a direct link to their individual websites. These are personal donations (entirely separate from Pass it Forward Gift donations), and at your discretion.

Pass it Forward Gifts does not monitor or have access to this information. It is the responsibility of each registered charity (Inala, Quest for Life, Kids for Life and Clothes Line Incorporated) to accept, process and provide tax deductible receipts for personal donations. Pass it Forward Gifts are not responsible for any personal decisions or donations made by individuals.